Shipping policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with Zenwiq. We are committed to delivering your order safely and on time across India.

Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.

Delivery Time

Estimated delivery times:

Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier services, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if any) will be displayed during checkout before payment is completed.
Free shipping may be offered on selected products or promotional offers.

Cash on Delivery (COD)

Cash on Delivery is available in eligible PIN codes.

Please ensure someone is available to receive the order at the delivery address. Repeated refusal of COD orders may result in COD being unavailable for future purchases.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where available), allowing you to track your shipment.

Incorrect Address

Customers are responsible for providing accurate shipping details. Zenwiq is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delivery Delays

While we make every effort to deliver orders on time, delays caused by courier partners, natural disasters, public holidays, strikes, or other events beyond our control may occur.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with clear photos or an unboxing video so we can assist you promptly.