Return & Refund Policy
At Zenwiq, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Window
You can request a return or exchange within 7 days of receiving your order.
Eligibility for Returns
- Item must be unused and in its original packaging.
- Item must not be damaged by the customer.
- Proof of purchase (order ID or invoice) is required.
Easy Exchange
If you received a defective or wrong item, we will arrange a free exchange at no extra cost. Simply contact us within 7 days of delivery.
Refund Process
Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
- Items damaged due to misuse or mishandling by the customer.
- Items returned after the 7-day window.
How to Initiate a Return
Email us at zenwiq@gmail.com with your order ID and reason for return. Our team will guide you through the process.